Privacy Policy of Fluentique Sp. z o.o.

1. Introduction

Fluentique Sp. z o.o., based in Poland, operator of Facebook and Instagram chat automation services, is committed to protecting user privacy.
This Privacy Policy describes how we collect, process, and protect personal data.

2. Information We Collect

2.1. Data from Business Accounts (Our Clients)

Account Data: First name, last name, email address, phone number
Meta Integration Data: Access tokens, connected page IDs, page profile pictures, page names, audience statistics from Meta
Payment Data: Stripe client ID (billing data processed exclusively by Stripe)

2.2. Data from End Users (Chat Participants)

Basic Profile Data: First name, last name, user ID, country
Conversation history and interactions with automated responses

3. Purposes of Data Processing

3.1. For Business Accounts:

- Providing Facebook and Instagram chat automation services
- Integration with Meta platforms
- Analysis of statistics and automation effectiveness

3.2. For End Users:

- Delivering automated message responses
- Personalization of chat experiences

4. Legal Basis for Processing

Article 6(1)(b) GDPR – performance of contract (data necessary for services)
Article 6(1)(f) GDPR – legitimate interests (analysis, service development)

5. Data Storage

5.1. Database

All data is stored in Neon DB (PostgreSQL) in Azure Germany West Central (Frankfurt), ensuring compliance with EU standards.

5.2. Payments

Payment data is processed exclusively by Stripe.
Fluentique does not store billing information; only Stripe client ID is kept.

6. Data Retention Periods

Client Account Data: 1 year from last activity
End User Data: 1 year from last interaction
System Logs: 2 weeks
Backup Data: 1 year

7. Data Sharing

7.1. Data Processors

Stripe – payment processing
Meta Platforms – Facebook/Instagram integration
Neon DB – EU database hosting

7.2. Data Access

Data is accessible only to authorized employees.
No data is shared with government authorities unless required by law.

8. Data Security

- Data encryption in transit (SSL/TLS) and at rest
- Access control based on need-to-know
- JWT authentication for API access
- Regular security audits

9. User Rights

9.1. Your Rights

- Access your data
- Rectify inaccurate data
- Erase data (right to be forgotten)
- Restrict processing
- Data portability
- Object to processing

9.2. How to Request Data Deletion

Send an email to: contact@fluentique.com
Specify which data should be deleted.
Data will be erased within 30 days after a verifiable request.

10. Cookies and Tracking Technologies

We use cookies for:
- Functional purposes (session handling)
- Analytical purposes (traffic analysis)

11. Changes to This Privacy Policy

We may update this policy.
Users will be notified via:
- Email
- In-app messages
- Updated “Effective Date”

12. Contact Information

Email: contact@fluentique.com
Company: Fluentique Sp. z o.o.
Address: Poland, Czerwionka-Leszczyny, Zabrzańska 33C